CUSTOMER SERVICE NEW RULES
Providing Exceptional Customer Service has a direct impact on your bottom line. Exceptional customer service can only be achieved through an increase in education and knowledgeable.
This fully-loaded learning experience teaches emotional intelligence, the 30 second connection with customers, maintaining a positive attitude.
Also a big practice discussion on managing difficult customers and situations, problem solving, professional telephone and email techniques.
Never let untrained team members have contact with your customers!
BUILDING A POWERFUL TEAM
Team Building is designed to facilitate a group of individuals through the stages of Team Development using Tuckman’s Model-Form, Storm, Norm, and Perform. Participants will experience the synergistic benefits of teamwork during the session. Topics include leadership, follower-ship, customer service, building trust, listening, and communications skills.
IMPROVING TEAM MEMBERS PERFORMANCE
This learning experience speaks to helping leaders use effective communication skills wrapped in integrity to facilitates, supports, and develop individuals’ knowledge base, and attitudes. This learning experience helps leaders understand fully the coaching process. A coaching model is provided.
#MeToo PREVENTING SEXUAL HARASSMENT IN THE WORKPLACE
Sexual harassment allegations, assaults, scarred-for-life victims, devastated families, ruptured reputations, disruption of team member’s productivity, and big pay outs continue to be front page news.
Don’t let this happen at your company. The United States has a well-articulated standard of employer liability for sexual harassment and sexual misconduct.
The most effective weapon against sexual harassment is prevention. Harassment does not disappear on its own. In fact, it is more likely when the issue is not addressed, the harassment will worsen and become more difficult to remedy as time goes on.
Education is the key to reducing risk and creating a respectful workplace for all.
Leadership requires a critical and specific set of competencies to achieve organizational results and to build a team that produces.
Topics includes, leading the organizational vision and mission, execution, business acumen, strategic planning, managing change, talent development, customer service, John Maxwell 5 Levels of Leadership, trust and integrity.
FROM BUDDY TO BOSS
Congratulations, you have a earned a promotion and a new title change. You have accepted a supervisory position. Now what?
This fast-paced eight (8) sessions learning experience is designed specifically for new supervisors. Topics includes interviewing and selecting the best candidate, managing employee performance, coaching to improvement performance, setting and achieving goals, effective communication, problem solving, managing conflict, time management, customer service and building a powerful team, legal issues and State laws.